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Winning the Service Game | 
 enlarge | Authors: Benjamin Schneider, David E. Bowen
Publisher: Harvard Business School Press
Category: Book
List Price: £22.99
Buy Used: £0.32
You Save: £22.67 (99%)
New (6) Used (14) from £0.32
Rating:  1 reviews
Sales Rank: 546047
Media: Hardcover
Pages: 293
Number Of Items: 1
Shipping Weight (lbs): 1.3
Dimensions (in): 9.5 x 6.4 x 1.2
ISBN: 0875845703
Dewey Decimal Number: 658.812
EAN: 9780875845708
ASIN: 0875845703
Publication Date: March 1, 1995
Availability: Usually dispatched within 1-2 business days
Shipping: International shipping available
Condition: Dispatched from the US -- Expect delivery in 2-3 weeks. Former Library book. Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!
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| Customer Reviews:
Service oriented managers MUST read this book! December 9, 1998
I am in the service business. Training people in service has been my job for many years. I have read dozens of books on service. However, this book presents a total shift in mind when speaking about service. We all have a lot yet to cover if we are committed to generate service excellence. Don't miss the opportunity. Ronen Ben-Naphtali (Israel)
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