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Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred | 
 enlarge | Author: Michael Heppell
Publisher: Prentice Hall
Category: Book
List Price: £9.99
Buy New: £3.73
You Save: £6.26 (63%)
New (22) Used (4) from £3.73
Rating:  7 reviews
Sales Rank: 12427
Media: Paperback
Edition: Ill
Pages: 144
Shipping Weight (lbs): 0.4
Dimensions (in): 9.1 x 6.1 x 0.5
ISBN: 0273707922
Dewey Decimal Number: 658.812
EAN: 9780273707929
ASIN: 0273707922
Publication Date: June 8, 2006
Availability: Usually dispatched within 1-2 business days
Shipping: International shipping available
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| Customer Reviews: Read 2 more reviews...
Improve your customer service cheaply! October 17, 2008
Simon Hazeldine (Loughborough, UK)
1 out of 1 found this review helpful
Heppell's latest book is an accessible and practical guide to enhancing customer service. What I especially liked about this book was the practical low/no cost ways to improve customer service. A useful reminder to all of us who work in the field that providing good customer service doesn't have to cost the earth.
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
 Inspiring October 12, 2007
E. C. McCarthy (UK)
Because of Mr Heppell's book, we've been inspired to organise a work shop for the staff to share the great ideas and get some enthusiam generated. Well written & easy to read.
Wow - brilliant! January 5, 2007
Mike Eccles
9 out of 13 found this review helpful
Having been wowed by the brilliance of "How to be brilliant" I felt compelled to move on to "Five Star Service One Star Budget". Michael Heppell asks for a short review at the end of the book - well, depending on the meaning of "short" I think the best that I can do is to give a brief health warning!
I read the book in two sessions, the first brief one whilst waiting for my son to go through a dental appointment, and then, fired up by what I had read in that session, I settled down to a favourite activity in the evening, a long read in the bath! This was a mistake on two counts - the content was as promised so easy to read, and so aligned with my own experiences that I was hooked, and stayed in the bath until I had finished - bad idea the bath was just about cold; secondly I was left so full of ideas for changes to my own behaviour that when I went to bed I could not sleep! So in one sense, a cold bath and too little sleep are not a good combination for physical health, but WOW my mental health been well and truly invigorated by Michael's words.
Simple excellence and excellent simplicity... a must for all to read which will change everyone's approach to any form of serving others! I commend this to you!
Another classic in the making July 19, 2006
Martin Fry (West Midlands)
5 out of 7 found this review helpful
Another easly to read volume by Micheal.
This shows you how to have the edge in all areas and gives plenty of practical ideas to try.
I love Micheals humour in this and would recomend to anyone.
Life changing July 17, 2006
D. J. Poxon (Spain)
3 out of 6 found this review helpful
Whilst our team have always been totally and utterly dedicated to going the extra mile, and receive an endless stream of written testimonials and thank you's, this book is about to help us turn that stream into a river, furth expanding the distance our competition need to travel in order to get close to us! Thank you very much indeed Michael Heppell. I'm off to order How to Be Brilliant now.
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